Reference

What Our Legal Framework Covers for Your Account

Our legal terms set out how your account operates on literoto, what data we hold, and how your rights as an account holder are protected — availability depends on local law and eligible regions in Indonesia.

Account terms apply to all regions where local law permitsDANA, OVO, GoPay wallet use governed by our payment policyData handled under our retention and privacy policyAccount security covered under these termsContact us directly to exercise your rights
literoto What Our Legal Framework Covers for Your Account
KEAMANAN AKUN ANDA

How We Handle Data, Cookies, Security and Account Retention

We hold your account data only for as long as it is needed for the purposes it was collected — transaction records tied to DANA, OVO, or GoPay deposits are retained for the period required by applicable financial rules. After that period, data is either deleted or anonymised. You can request a copy of what we hold or ask us to delete your account data by contacting support through the channels above.

Cookie Policy

We use cookies to keep your session active, remember your wallet preference between DANA, OVO, and GoPay, and measure page performance. No tracking cookies are shared with third-party advertisers.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your wallet PINs — those stay inside your DANA, OVO, or GoPay app at all times.

Data Retention

Transaction and account records are kept for the minimum period required under applicable rules. Once that period passes, we delete or anonymise the data — it is not sold or transferred to unrelated third parties.

Your Rights and Requests

You can request access to your data, ask for corrections, or request deletion by contacting support. We respond to formal data requests within a reasonable period and confirm the outcome in writing.

BANTUAN KEBIJAKAN

How to Reach Us About Legal or Account Policy Questions

If you have a question about how a specific term applies to your account — whether it is about your DANA deposit history, your OVO withdrawal record, or a data request — our support team handles these through two direct channels. Account policy questions are prioritised separately from general gameplay queries so you get a faster, more specific response.

Team online

Live Chat

Open the chat icon inside your account dashboard. Policy and account questions are routed to a dedicated handler, not a general queue. Available around the clock.

Email Support

Send your legal or data query to our support email shown in your account settings. Include your account ID for faster handling. We aim to respond within one business day.

Account Help Centre

Your account dashboard includes a policy section where you can view current terms, check your data settings, and submit a formal data access or deletion request directly.

Common Questions About Your Legal Rights and Account Policy

These are the questions we hear most often from account holders about how our legal terms work in practice — covering data rights, wallet transactions, account access, and how to raise a formal concern.

Yes. Our payment policy governs how we record and process your wallet transactions. The individual terms of DANA, OVO, and GoPay also apply on their side — both sets of terms run at the same time.

Submit a data access request through our support email or the live chat inside your account dashboard. Include your account ID. We will confirm what data we hold and provide it within a reasonable timeframe.

Yes. Contact our support team with a deletion request. We will remove data we are not legally required to retain — transaction records tied to financial rules may need to be kept for a set period before deletion.

If access becomes restricted in your region due to a change in local law, your account will be suspended for that region. Outstanding wallet balances are handled according to the process described in our account closure terms.

We send a notification through your account dashboard when material changes are made. Continuing to use your account after the update takes effect means you accept the revised terms. You can close your account if you disagree.

Formal complaints go to our support email — use the address listed in your account settings. State clearly that it is a formal complaint. We log it separately and respond with a written outcome.