Reference

Your Agreement with literoto

These terms set out how your account with us works — what you agree to when you open one, how we handle payments through DANA, OVO, and GoPay, and what applies when you use our lobby.

Account registration rulesDANA, OVO, GoPay payment termsUser rights and responsibilitiesAccount suspension conditionsJurisdiction and eligibility
literoto Your Agreement with literoto
CONTACT CHANNELS

Reach Us About Your Terms

Live Chat Support Open the chat widget from your account page to reach our Indonesia support team. Available around the clock for account, payment, and terms queries.
Email Us Send your terms or account question to our support address listed in your account dashboard. We aim to respond within one business day.
Account Help Centre Our help centre covers common account questions — how terms apply to DANA, OVO, and GoPay transactions, withdrawal rules, and account access steps.
HOW WE OPERATE

How We Handle Your Account and Data

We keep your account information secure and use it only to operate your access to literoto. Here is what that means in practice: how we protect your data, how long we keep it, and how you can request changes or raise concerns.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you notice any unfamiliar activity, contact our live chat immediately so we can freeze the account.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure, in line with applicable local regulatory requirements for financial records.

Cookie Use

We use session cookies to keep you logged in and to remember your wallet preference — DANA, OVO, or GoPay. You can clear cookies in your mobile browser settings; this will log you out.

Requesting Changes

To update your registered wallet name, contact details, or request account closure, message our support team via live chat or email. We verify identity before applying any changes.

Common Questions About These Terms

If something in our terms is unclear, these answers cover the questions we hear most often from account holders in Indonesia — from payment rules to account closure.

Yes. Each time you access your account, the current version of the terms applies. We post a notice when terms change, so check back when you see an update alert on your account page.

No. The e-wallet used for deposits and withdrawals must be registered in your own name. Third-party wallet transfers are not accepted, and mismatched accounts will be flagged for verification.

Depending on the nature of the breach, we may suspend or close your account. Pending withdrawal requests are reviewed on a case-by-case basis before any final account action is taken.

Contact our support team via live chat or the email address in your dashboard. We will provide your transaction history and account details in line with our data retention policy.

The core account terms are the same across all three wallets. The wallet name-match requirement and the transfer confirmation step apply equally to DANA, OVO, and GoPay deposits and withdrawals.

If you do not accept an updated version, you may close your account before the update takes effect. Continuing to use your account after the effective date means you accept the revised terms.